The operator only use experienced guides with great knowledge of the area. They all have their WFR (Wild First Responder) course. They are all friendly, great fun and highly passionate about the Puelo Valley.
Guides are trained to stay a step ahead and offer all the help and assistance to ensure the trip runs smoothly. Local huaso guides or “baquianos” will always be there to help and look after you. They are a great support for the whole group and, well attuned to the regional climate, have an uncanny sense of pending weather!
The operator use qualified staff provided with safety equipment including a portable radio with available connections to radio networks; in case of emergencies they have access to direct telephone lines through this 2-way radio. Life jackets are provided for river and Lake Crossings and while sailing. They use international adventure tourism insurance but clients are obliged to have their own travel insurance that covers them for the activities on the tour such as riding.
Health and Vaccinations
No special vaccinations are required for this area of South America. Clients with special medication should bring enough for the trip. It is advisable to get your own first aid kit. No pharmacies after day 1.
A valid passport document with visa for both Argentina and Chile is required. Check the current advice for nationals of your country. If you are a US, Australian or Canadian citizen, you will need to pay a reciprocity fee before you enter Argentina. This fee may vary depending on your nationality. Check full information here
Packing and Clothing
The operator suggest bringing a day-pack, where you will put a few personal belongings plus a lunch box and water bottle. Please have in mind that they do not accept any type of rigid cases; a good quality duffel bag with strong zips will do. They provide strong outer storage bags just to protect your own one and make things easier. Comfortable trousers, waterproof pants, fleece, jacket, hat, some warm pairs of socks, sun block, insect repellent, personal medicines, flashlight and good trekking shoes. Using plastic bags as waterproof storage for your clothes is the cheapest way of keeping things dry in case of rain! A Camera depends on your photographic stamina.
In South America it is customary to tip if you feel that the services given were great. This is common in restaurants, hotel staff, and to hotels and airport porters, baqueanos, guides, among others. This tip is not the salary of the services providers. It is a gift that shows your gratitude to them for all of those services they give you in a very special way.